Returns & Exchanges Policy
For any reason, you need to return or exchange a product to us, you must do so within 14 working days of the date of delivery. Please use the following procedure for returning any product to us:
• Keep the product in the original packaging, unworn and in its original condition;
• Indicate on the product returns sheet (enclosed with your order) the reason for returning or exchanging the product;
• Enclose the original dispatch note relating to your return that accompanied the goods when they were first delivered by our carrier to you.
• Send the item to us by Royal Mail registered post at the following address:
K U R T M U L L E R . C O M
21 Clayton Street
Newcastle Upon Tyne
• Alternatively – if you prefer you can visit one of our KM stores and exchange your item with another product – you will still need to call customer services for an authorisation number and also bring with you a completed product returns card and the original dispatch note.
Please note the following points in relation to returns.
(a) Products must be returned to us in perfect condition and with any price labels still attached. We reserve the right to withhold refund of the entire purchase price if the product is returned in a condition which makes it unfit for resale;
(b) We shall not be liable for the non-receipt by us of returned goods. Please send returned products to us by registered post and retain a copy of the certificate of posting from the Post Office.
(c) In the interest of Hygiene we cannot exchange or refund underwear or socks.
(d) Upon receipt by us of the returned products, once verified, your credit/debit card will be credited with the purchase price of the products, excluding the return postal charges (unless the goods are faulty or returned due to an error on our part).(e) ALL sale items are subject to availability & once purchased are NON REFUNDABLE. KM privilege card discount or any other promotional discounts cannot be used against sale items.
We do not accept Gift vouchers which are over 1 year old.
Please follow the instructions If you would like to exchange your Kurt Muller gift vouchers for an online code to redeem on www.kurtmuller.com.
Please send the Gift vouchers back to our Head office address via recorded delivery. Remember to include your contact details
Once we receive these vouchers we will send you a unique online code via email. You can enter this code in the shopping cart in the discount code box.
The code will be Valid for 1 year.